1. Detailed description of goods and/or services of Estuary Media cc t/a Dynamic Voice Company and Al Prodgers Comedy is a business in the corporate communication and entertainment industry that delivers services .

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Return and Refunds policy
The provision of goods and services by Estuary Media cc is subject to availability. In cases of unavailability, Estuary Media cc will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25 % administration fee. 

4. Customer Privacy policy
Estuary Media shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for Estuary Media cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Estuary Media cc separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Estuary Media cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Estuary Media chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Estuary Media cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Estuary Media cc based in South Africa trading as Al Prodgers Comedy & Dynamic Voice Company and with registration number 2008/209259/23 and Al Prodgers and Juliette Jenner are the Members.

13. Estuary Media cc contact details
Company Physical Address: 85 Selborne Road, Johannesburg North, 2188
Email: info@estuarymedia.co.za      Telephone: 011 462 9322 / 074 580 6040